Complaint Data to be displayed by Investment Advisers (IAs) Format for investors’ complaints data to be disclosed monthly by IAs on their website/mobile application.
| Sr. No. | Received From | Pending Last Month | Received | Resolved* | Total Pending# | Pending > 3 Months | Average Resolution Time^ (days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 1 | 2 | 3 | 4 | 5 | 6 |
| 2 | SEBI (SCORES) | 1 | 2 | 2 | 2 | 2 | 2 |
| 3 | Other Sources (if any) | 5 | 8 | 5 | 5 | 5 | 5 |
| Grand Total | 7 | 12 | 10 | 11 | 12 | 13 | |
^ Average Resolution time = total time taken to resolve complaints ÷ complaints resolved in month. * Inclusive of complaints of previous months resolved in the current month. # Inclusive of complaints pending as on the last day of the month.
| Sr. No. | Month | Carried Forward | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | April, 2025 | 0 | 0 | 0 | 0 |
| 2 | May, 2025 | 1 | 2 | 3 | 4 |
| 3 | June, 2025 | 1 | 2 | 3 | 4 |
| 4 | July, 2025 | 2 | 1 | 0 | 6 |
| Sr. No. | Year | Carried Forward | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2022-23 | 2 | 3 | 1 | 0 |
| 2 | 2023-24 | 1 | 0 | 2 | 2 |
* Inclusive of complaints of previous years resolved in the current year. # Inclusive of complaints pending as on the last day of the year.